Returns

Items not Required

returnsWe will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so within 14 days of the day after receipt. If you do this, please contact Toolstop on 44-1698-819-000 or customer-services@toolstop.co.uk quoting your original invoice number to be provided with a Return Material Authorisation (RMA) number. Toolstop will then e-mail you a RETURNS FORM and you must fill this in and enclose with the returned goods.

You will have to arrange the return of the goods yourself and track them using a reputable carrier.

We ask that you do everything possible to ensure the goods are returned to us in good condition and if possible with their original packaging. Please include a copy of the completed RETURNS FORM. This will help speed up the whole process.

Return address: Toolstop Ltd, 2 Ashley Drive, Bothwell Ind Est, Uddingston, G71 8BS

We will refund the total cost of the goods. We can arrange uplift of the items at an extra charge.

Should your purchase have been supplied direct from one of our suppliers the terms and conditions of the supplier will apply. See our suppliers own websites for details.

PLEASE NOTE, if you wish to return any items not required after 14 days then we will charge a re-stocking fee of 15%. Alternatively you can arrange your own return.

Faulty, Incorrectly Supplied or Damaged Items

If we have supplied an item incorrectly, or if it is damaged when received or is faulty when received you should notify us within 24 hours of receipt on 44-1698-819-000 or customer-services@toolstop.co.uk quoting your original invoice number. We will supply a RETURNS FORM which must be filled in and enclosed with the returned goods.

Toolstop will arrange the uplift of the goods. Should we, after inspection of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.

It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.

Should your purchase have been supplied direct from one of our suppliers the terms and conditions of the supplier will apply. See our suppliers own websites for details.

PLEASE NOTE: In the event your product develops a fault within the warranty period but after our 14 day no quibble return period, and Toolstop handles your warranty procedure on your behalf, a handling charge will apply and any customs charges or duty must be paid by the the customer.

RETURNS FORM

PLEASE NOTE - if you are returning power tool batteries see this form from the Royal Mail. If the item you are returning cannot be returned via Royal Mail please use a signed for courier or contact us and we can arrange to uplift the goods for you.

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