Free Next Working Day UK Delivery On All Orders Over £29.95 inc. VAT*
The best way to be kept up to date with any delivery issues is via our twitter feed
NORMAL UK DELIVERY SCHEDULE
TOOLSTOP offers a same day dispatch service on all orders made before the following cut off times
* Free delivery on orders over £29.95 only available during the month of August 2014, normal free delivery threshold is £49
** All orders received after 5pm Friday or on Saturday or Sunday will be despatched the following Monday for delivery on Tuesday.
UK Mainland orders below £29.95 (inc VAT) are subject to a £6.95 handling and packaging fee.
Deliveries outside the UK mainland are all subject to delivery charges - these charges are clearly specified on our product pages and at the checkout.
As soon as your order is despatched we will notify you by e-mail. If it is not possible to deliver your order within the allotted time period or if for any reason it is not possible to fulfil your order we will inform you by email or telephone.
Should your order consist of multiple items, some stating a longer lead time than others, we will endeavour to dispatch in multiple shipments as items are available from our stock.
Next day delivery is defined as "the next working day following your order between 8am and 5pm".
TOOLSTOP hold the majority of our available products in stock and for non-stocked items we have live feeds from our suppliers detailing their stockholding so you can be assured the stated delivery timescale is accurate.
All deliveries will be made by road transport carrier or by air transport to some countries and will require a signature on delivery. Customers should make every effort to be available to receive the delivery as no parcels will be left without a signature. In the event the customer not being in when delivery is attempted, a card will be left detailing the drivers actions e.g. taken to a convenient local collection point , left with neighbour, details of how to arrange a redelivery or to collect from the local parcel company depot. We will only leave your delivery with a neighbour if you specify this in the order delivery note.
We also offer a pallet delivery sevice for bulky orders. Please ensure you have an appropriate offload facility for the receiving of pallets. There may be a surcharge for bulky orders - we will contact you before despatch of your order.
Local orders can be collected during office hours at our warehouse in Uddingston, Glasgow, Lanarkshire or can be delivered same day at extra cost to be confirmed at the time of the order.
It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.
Prices for delivery are subject to change without prior notice by TOOLSTOP. TOOLSTOP reserve the right to contact the customer prior to despatch of goods to inform of a change in the cost of delivery.
Should your purchase have been supplied direct from one of our suppliers the terms and conditions of the supplier will apply. See our suppliers own websites for details.
*Items marked as In Stock (Subject to Availability)
All local taxes and duty is to be paid by the receiver.
SPECIAL NOTICE - For deliveries to Norway there is an additional KR250 Formal Clearance charge. Therefore, to minimise charges, all deliveries to Norway will be delivered in 1 shipment once we have completely packed your order.
PO Boxes and BFPO Addresses
Our carriers do not deliver to PO Boxes or BFPO addresses. We apologise for any inconvenience this may cause
Future UK Public Holidays
This is a list of forthcoming public holidays in the UK when our carriers do not collect from our warehouses and therefore your deliveries will be delayed by a day if the holiday falls within the delivery period. Overseas customers should bear in mind that your own local holidays may also impact delivery time.
- 25th August 2014
- 25th December 2014
- 26th December 2014
- 1st January 2015