Summer Sale Save up to £160 in our SUMMER SALE! >

FREE Delivery Over £99

Next Day Delivery

Finance Available

FREE Delivery Over £99

Next Day Delivery

Finance From £150

EcoFlow Warranty

ecoflow warranty procedure

EcoFlow Warranty Information

When you make an EcoFlow purchase at Toolstop, you automatically receive a limited warranty for the products. The warranty period begins the day your product is received at your delivery address, and will vary dependant on the product(s) purchased.

Whilst EcoFlow pride themselves on the quality of their products, in the unlikely event that something should go wrong, they will replace or repair the faulty item free of charge. EcoFlow will also cover all shipping costs during the warranty after sales service.

What is covered?

The warranty covers defects in materials and workmanship under normal use. This includes defects in the product's battery, solar panels, and other components.

The warranty does not cover damage caused by misuse, abuse, neglect, or accidents. It also does not cover damage caused by extreme weather conditions, such as floods, fires, or lightning strikes.

Warranty Period

Item Warranty Period (refer to months, unless specified)

RIVER 2
RIVER 2 Max
RIVER 2 Pro

5 years

DELTA 2
DELTA 2 Max
DELTA 2 Extra Battery
DELTA 2 Max Extra Battery

5 years

DELTA Max (1600/2000)
DELTA Max Smart Extra Battery

24+12 (Registration for warranty extension)

DELTA Pro
DELTA Pro Smart Extra Battery

36+24 (Registration for warranty extension)

RIVER mini
RIVER
RIVER Max
RIVER Pro
RIVER Extra Battery
RIVER Pro Extra Battery
DELTA mini
DELTA

24

400W Solar Panel
220W Solar Panel
160W Solar Panel
110W Solar Panel
60W Solar Panel

24

400W Rigid Solar Panel

10 years

100W Rigid Solar Panel

5 years

100W Flexible Solar Panel

36
Cables/Chargers/Adapters 24

Smart Generator
Dual Fuel Smart Generator

24
Solar Tracker 24
Smart Home Panel 5 years
Smart Home Panel Relay Module (13A and 16A) 24

Power Hub
Power Kits Console
AC/DC Smart Distribution Panel
2kWh/5kWh LFP Battery

5 years
BLADE 36+12 (Registration for warranty extension)

BLADE Lawn Sweeper Kit
BLADE Smart Extra Battery

36

GLACIER
GLACIER Plug-in Battery

12+12 (Registration for warranty extension)

WAVE 2
WAVE 2 Add-on Battery

24
PowerStream Microinverter 10 years
Smart Plug 24

How to claim warranty

To register your EcoFlow Warranty, visit www.ecoflow.com/eu/support/warranty or log into the EcoFlow App. You will need a copy of your Toolstop invoice and your serial number. Should you encounter an issue with your EcoFlow product within the warranty period, visit this same link or cliam your warranty through the app.

We encourage you to register your EcoFlow product for warranty as soon after purchase as possible. 

If the client contacts EcoFlow directly through support.eu@ecoflow.com, EcoFlow will provide support to fix the problem remotely. If it cannot be fixed remotely, they can provide 2 solutions depending on the assessment that we will make of the case:

Repair: EcoFlow will provide consumers with instructions and shipping labels to send to technical service for repairing

Replacement: EcoFlow's aftersales team provides a replacement certificate, and the dealers/distributors can only make the replacement after they get the certificate. The CN will be issued to distributors once those defective units back to EcoFlow's warehouse.

Paid Repairs

For items that are no longer within their warranty period, EcoFlow can repair these at the customers cost. Paid repair is also required for conditions that are not covered by EcoFlow's warranty repair service.

You can find more information about EcoFlow's warranty policy and procedure on their website: https://uk.ecoflow.com/pages/warranty-policy

 Important Points 

In the event that less than 30 calendar days have passed since the purchase and it is confirmed that there is a defect within the guarantee conditions, it is considered a DOA (Dead on Arrival) and replacement will always be given as a solution. 

Substitution/repair authorisations are given in 48 hours. EcoFlow has to approve them all. In other words, Toolstop cannot replace a unit without this authorisation. 

The EcoFlow technical service is located in the UK.