Scheppach Standard 1 Year Warranty
All Scheppach machines come with and are covered by a 1 year full comprehensive manufacturer’s warranty against product failure, operational malfunction, or substandard manufacturing quality. The standard warranty covers the machine body, motor, switches, electrical components, or anything that has failed inside the warranty period and cause the machine to not work as intended. (Exclusions apply. See below)
Scheppach Structural Warranty
Scheppach machines also come with a structural warranty and which lasts up to a maximum period of 4 years depending upon the product group, design, type, or intended usage. The structural warranty ensures that the customers Scheppach machine will remain free from distortion, sufficiently accurate, able to operate as intended within the machines given tolerances, and remain fit for purpose as designed at the original point of sale. The warranty periods apply as follows:
In accordance with valid product liability laws, NMA Agencies Ltd will not be responsible for any claim outside the standard 1 year warranty and structural warranty period, or for a claim inside the warranty period resulting from any of the following:
Warranty Claims Procedure
As NMA Agencies Ltd is the recognised and sole appointed importer for Scheppach machines within the UK, and as such, it is our goal to ensure, or try and meet the customer’s expectations and give full satisfaction at all times. We guarantee to do the upmost to ensure we handle all legitimate warranty claims in the quickest and most cost effective way possible, so as to get the customers machine is up and running in the shortest amount of time.
Where there is any warranty claim reported to one of our authorised Scheppach dealers, contact should be made in the first instance with NMA Ltd to report the claim and seek expert help from one of our experienced technical staff who will then manage the claim and decide the best way forward to get the machine working properly.
Likewise, where a claim appears to be a major fault or structural failure, the fault should be reported to our NMA Technical Service Manager, or service engineer, who will then immediately contact the customer directly to handle and resolve any issue resulting from a claim against a Scheppach product.