Zipper Warranty Information
The UK distributor for Zipper Tools is NMA and as such their warranty info is below:
All Zipper machines come with and are covered by a 2 year full comprehensive manufacturer’s warranty against product failure, operational malfunction or substandard manufacturing quality. The standard warranty covers the machine body, motor, switches, electrical components, or anything that has failed inside the warranty period and caused the machine to not work as intended.
In accordance with valid product liability laws, NMA Agencies Ltd will not be responsible for any claim outside the standard 2 year warranty and structural warranty period, or for a claim inside the warranty period resulting from any of the following:
• All moving or wearing parts including, bearings, drive belts, plastic guards, knobs, levers, hand wheels, blade guides, knives and sawblades etc, or any component that would ordinarily wear or break as a result of normal use
• Any structural damage or breakages to machine parts and components resulting from transport damage incurred by any agent other than NMA’s own transport carriers
• Improper care or handling of the machine upon or after receipt of the goods
• Damage incurred through improper electrical installation or through incorrect electrical supply
• Any and all damage incurred through non-compliance of Zipper's standard operating instructions from receipt of goods, mishandling during machine assembly, general maintenance or damage resulting from incorrect operational procedure and misuse
• Damage resulting from incorrect installation, or from use of any non-authorised Zipper parts or accessories, including any modifications that may alter the operational and working integrity of the original product as first supplied
• Any repairs, maintenance, service or otherwise carried out by any unauthorised persons without prior consent given by our own NMA service manager or technical engineers
• All claims for repair or replacement of worn machine parts resulting from failure to install or use adequate dust extraction where necessary
In accordance with UK law, NMA are only obligated to repair/return (or replace, should a repair be non-viable) tools that incur a manufacturing fault/defect after 30 days from the original date of purchase.
Where there is any warranty claim reported to one of our authorised Zipper dealers, contact should be made in the first instance with NMA Ltd to report the claim and seek expert help from one of our experienced technical staff who will then manage the claim and decide the best way forward to get the machine working properly. More info on Zipper warranty can be found here.